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Dissatisfied
- We have devoted extensive resources within our Product Research Team to identify items that we believe will delight our customers, focusing on those produced based on current market demands and trends.
- We hope for your understanding that small businesses incur a variety of costs, which is why we emphasize the importance of customers conducting their research to ensure they are purchasing a product that meets their needs before proceeding with the order.
- Although we empathize with your dissatisfaction, we regret to say that our operational expenses have already been incurred, and therefore, we must treat all sales as final, with no refunds possible.
Incorrect Item
- An incorrect item means you have been sent something that does not correspond with what was displayed on our site.
- Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
- Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
- Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
- As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
- Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
- As a small business, we aim to present complete product information on our website so that customers can make informed decisions about their orders and avoid proceeding if they believe the item isn’t suitable for them.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
- If a replacement order will be created, there is no need to send the incorrect item back to us.
Items Not Received After 30 Days
- Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.