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Shipping
- Orders will be shipped in a span of 1 to 5 business days. Expect delivery to occur within 7 to 20 business days for U.S. shipments and 10 to 25 business days for international orders.
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Still within 5 business days from the order date.
- Your order will be dispatched within a period of 1 to 5 business days from the order date. If it ships earlier, you will receive an email notification that includes your shipping confirmation and tracking number sent to the email address you provided.
- If you do not find your tracking number by the 5th business day, we suggest checking your Junk and Spam folders.
- If you didn’t receive the email, please email us through our Contact Form page so we can check.
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Beyond 5 business days from the order date.
- If your order still hasn’t shipped by the 6th business day, know that our dedicated Team is fully aware of this delay and has escalated the matter to our Fulfillment Team.
- Please allow us an additional 3 business days to update you with your tracking number.
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Still within 5 business days from the order date.
Delivery
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It’s still within 7 to 20 business or 10 to 25 business days.
- Here are some reasons why tracking information may not be available:
- The initial scan of your package may only occur when it reaches a regional hub near the intended delivery point. This is often the case during busy shipping seasons when packages are processed in large numbers. Until that initial scan is recorded, the carrier may not have officially received the package.
- The first scan could be logged only when the package is delivered.
- There may be a delay in updates to the tracking database.
- Some shipments, such as Standard International shipments, aren't trackable. Rest assured that your package will arrive on or before the 20th or 25th business day.
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Beyond 20 (for US) or 25 (for International) business days.
- If there are no updates to your tracking information after 20 or 25 business days, please allow an additional 5 business days for your delivery. Packages often arrive on or shortly after the 20th or 25th business day.
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Beyond 30 (for US) or 35 (for International) business days.
- As a small business, we prioritize our customers’ peace of mind and do not want them to worry about their orders. We assure our customers, who are the foundation of our business, that a dedicated Team is monitoring these delays closely and has elevated the situation to the Fulfillment Manager for resolution.
- We would like to humbly ask that you allow and give us a chance to investigate and we will be in touch through email within 2 to 5 business days.
- Here are some reasons why tracking information may not be available:
How are shipping and delivery dates calculated?
- We calculate delivery estimates by adding the transit time to the estimated shipping date.
- The shipping speed you choose will affect the transit time. We calculate transit time using business days, and weekends do not usually count unless a weekend delivery option is available during checkout. We also consider holidays in our calculations.
- In certain cases, we might provide an "order within" countdown timer for specific delivery dates. This timer indicates the time frame for ordering to receive delivery by that date. Please note that the date could change prior to your order placement. Your order confirmation will detail your confirmed delivery date.
- Under Free Shipping, you can expect your order to be delivered within 7 to 25 business days. We endeavor to process and ship your order in the most cost-effective way to enable free shipping. If you find that your items haven't shipped yet, don't worry. We might require more time than expected to dispatch your order, but we’ll ensure it arrives within 7 to 25 business days.
Expedited Shipping
- For us to provide you with the most affordable item, we seldom offer expedited shipping.
- If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.