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- If the item you received is damaged, incorrect, or has not arrived after 30 days (excluding cases marked as “delivered” by the carrier, like USPS or Canada Post), you can request a free replacement within 7 days.
- If it’s been over 7 days since your order was delivered, we cannot provide a replacement.
- Given our final sale policy, a replacement is provided for defective or incorrect items, or orders not delivered after 30 days, with the exception of those marked as “delivered” on the carrier’s website.
Damaged Item
- Replacement items will be sent using the original shipping speed chosen at purchase.
- To help us process your replacement quickly, please send three photos of the item from different angles.
- If a replacement order will be created, there is no need to send the damaged item back to us.
Incorrect Item
- An incorrect item received constitutes receiving a totally different item as shown on our website.
- Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
- Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
- Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
- As a small business, we are committed to ensuring that the product information on our website is complete and provides customers with the insights they need to help them make informed decisions about their purchases.
- Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
- As a small business, we strive to present detailed product information on our website, assisting customers in deciding whether to proceed with their order or consider other available options that may better fit their needs.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
- If a replacement order will be created, there is no need to send the incorrect item back to us.
Items Not Received After 30 Days
- Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.